Worthy Cart - Shipping Policy

1. Detailed Delivery Process

• Order Processing:

  • Once an order is placed on Worthy Cart, our system immediately begins processing it. Each product undergoes a meticulous quality inspection to ensure it meets our high standards. This process typically takes 24 hours, excluding weekends and public holidays. Orders placed after business hours are processed the next working day

• Quality Assurance and Packaging:

  • After passing quality checks, products are carefully packaged. We use a combination of bubble wrap, eco-friendly packaging materials, and sturdy boxes to ensure that items arrive in perfect condition. Our packaging process is designed not only to protect products during transit but also to be environmentally friendly by using recyclable materials wherever possible.

• Handling by Delivery Partners:

  • Our delivery network includes reputable courier partners who are responsible for ensuring timely delivery to your address. They will contact you if there are any issues with the delivery address or if delivery at a specified time is required. Our partners are trained to handle packages with care, minimizing the risk of damage.

2. Eco-Friendly Packaging Practices

• Sustainability Commitment:

  • Worthy Cart is committed to sustainable practices, including reducing our carbon footprint. We continuously seek to improve our packaging materials to be more eco-friendly, such as using biodegradable plastics and recycled paper. Our goal is to provide packaging that is both protective and environmentally sustainable.

• Ongoing Improvement:

  • We are actively working towards reducing the use of single-use plastics and increasing the use of sustainable materials. We encourage our customers to recycle packaging and participate in our green initiatives, which include a future plan for a packaging return program.

3. Scope of Shipping Locations

• Domestic Shipping Coverage:

  • Worthy Cart delivers across India, covering all major cities, towns, and remote areas. We have established a wide network with multiple logistic partners to ensure efficient and timely deliveries, even in remote locations.

• International Shipping Policy:

  • ○At present, Worthy Cart does not offer international shipping. However, we are working towards expanding our services to include international destinations. Please check back for updates as we continue to expand our reach.

4. Order Tracking System

• Confirmation and Updates:

  • Upon placing an order, you will receive an order confirmation email, followed by regular updates on your order status. These updates include dispatch notifications, tracking details, and estimated delivery dates, which are also accessible via SMS and email.

• Real-Time Tracking:

  • You can track your shipment in real time by logging into your Worthy Cart account and navigating to the 'My Orders' section. Additionally, we offer tracking updates via WhatsApp for your convenience, allowing you to monitor your order's progress and estimated arrival time.

5. Estimated Delivery Timescale

• Standard Dispatch Protocol:

  • Orders are typically dispatched within 1-4 business days from the order date. However, this timeframe may vary based on product availability, destination, and specific customer requirements. Orders placed during weekends or holidays are processed on the next business day.

• Product Availability and Sourcing:

  • Some products may require additional time for sourcing directly from brands or suppliers, which could delay dispatch. We prioritize sourcing fresh and authentic products, ensuring that you receive the best quality items.

• Special Circumstances Affecting Dispatch:

  • During peak shopping seasons, promotional events, or unforeseen circumstances (such as natural disasters or pandemics), dispatch times may be extended. We strive to keep customers informed about any delays and work to expedite the processing and shipping of all orders.

6. Explanation of Multiple Shipments

• Why Multiple Shipments Occur:

  • Occasionally, items from a single order may be shipped separately from different warehouse locations to ensure faster delivery. This is part of our strategy to optimize delivery times and ensure that you receive your items as quickly as possible.

• Shipping Charges for Split Orders:

  • Regardless of the number of shipments, you will be charged a single shipping fee (or COD charge, if applicable) only once. Any additional shipments due to logistical reasons will not incur extra charges.

7. Comprehensive Shipping Charges Overview

• Free Shipping Policy:

  • We offer free shipping on orders over Rs. 499. This policy is designed to provide added value and convenience to our customers. For orders below this threshold, a nominal shipping fee is applied, which will be clearly indicated at checkout.

• Cash on Delivery (COD) Option:

  • COD is available for orders between Rs. 499 and Rs. 10,000. A small handling fee of Rs. 20 is charged to cover the processing costs associated with COD transactions. This fee is included in the order summary before checkout.

Return Window and Conditions:

• 2-Day Window for Specific Reasons:

  • Customers must request a return within two days of delivery for issues such as receiving a damaged, missing, empty, duplicate, used, incorrect, or expired product. These cases qualify for a full refund or replacement, subject to verification.

• 10-Day General Return Window:

  • For other reasons, such as dissatisfaction with the product, customers can request a return within 10 days of receipt. The products should be unused and in their original packaging, including all accessories, tags, and freebies.

Packaging and Condition for Returns:

• Item Condition:

  • Returned products must be in their original condition, including packaging, price tags, labels, and any accessories. Products should not be used, damaged, or altered in any way. Failure to comply with these conditions may result in the return being rejected.

Pick Up and Delivery for Exchanges/Replacements:

• Scheduling

  • Once your return request is approved, our logistics team will arrange for the pickup of the item(s) from your address. You will be notified of the pickup schedule via email or SMS. In case of an exchange or replacement, the new product will be dispatched after the returned item is received and verified.

• Delivery of Replacement Products:

  • The replacement product, if applicable, will be dispatched within 2-4 business days after the returned item is received and passes our inspection. You will receive tracking details for the replacement shipment.

Items Not Eligible for Return:

• Non-returnable Products:

  • Some products are not eligible for return due to health and hygiene reasons, such as (Makeup - Like Lipstick, Foundation, Compact ) Tools & Appliances, Sexual Wellness etc.) . Products marked as non-returnable on the product page cannot be returned or exchanged. Please check the product details carefully before making a purchase.

Receiving a Damaged, Defective, or Wrong Item:

• Process:

  • If you receive a damaged, defective, or incorrect item, please initiate a return request as outlined above. Provide detailed information and supporting evidence, such as photographs, unpacked video to expedite the resolution process. Our team will assess the issue and arrange for a replacement or refund.

Part of Order Return:

• Partial Returns:

  • You may choose to return one or more products from your order. In such cases, the refund or exchange will apply only to the returned items. The remaining products in the order will not be affected.

Refunds for Returns:

• Refund Initiation:

  • Refunds are initiated within 24-48 business hours after the returned products are received and verified by our team. The refund will be credited to the original payment method or to the customer’s bank account in the case of COD orders.

• Refund Timeline:

  • The refunded amount typically reflects in the customer’s account within 5-7 business days, depending on the bank and payment method used. Customers will receive a confirmation email once the refund is processed.

For any further assistance or queries regarding our policies, please feel free to contact us at support@worthycart.com. Our customer support team is here to help you with any concerns or issues you may have.