This Privacy Policy outlines Worthy Cart's approach to data protection and privacy to fulfill its obligations under applicable laws and regulations. This Privacy Policy applies to your personal data, whether processed in physical or electronic mode.
By visiting our website, www.worthycart.com (hereinafter referred to as "Worthy Cart" or the "Site"), or providing your information, you expressly agree to be bound by this Privacy Policy and governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Site.
In this Privacy Policy, the expressions 'Personal Information', 'Data Subject', 'Controller', 'Processor', and 'Processing' shall have the meanings given to them in applicable privacy laws.
We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Information.
Throughout this document, "we," "us," "our," and "Worthy Cart" refer to DMSL Ventures Pvt. Ltd. Wherever we have said 'you' or 'your' or 'Customer', this means YOU.
Worthy Cart is owned and operated by DMSL Ventures Pvt. Ltd., a company incorporated and registered under the Companies Act, 2013, with its registered office at Unit No.26, HARTRON Complex, Electronic City, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122015. Worthy Cart is engaged in the business of facilitating the selling, marketing, and retailing of beauty & personal care, health & wellness, food & beverages, fitness, pet care, fitness wearables, and OTC products and services through its e-commerce platform.
We play the role of a Data Controller when we collect and process personal information about you.
We play the role of a Data Processor when we collect and process personal information on behalf of another Data Controller.
We commit to protecting your privacy, and our personal information handling practices are continually reviewed to ensure compliance with applicable privacy laws and regulations.
The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the Site, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services, or updates associated with Worthy Cart, and generally maintain your accounts with us. We also use this information to customize your experience and improve Worthy Cart.
We receive and store any information you provide while using Worthy Cart or give us in any other way. You can choose not to provide certain information, but you might not be able to use Worthy Cart. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you.
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
By using the Site and/or providing your information, you agree and consent to us collecting, storing, processing, transferring, using, and sharing your personal information (including sensitive personal information as per applicable law) that you disclose on the Site with third parties or service providers for the purposes set out and in accordance with this Privacy Policy.
We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:
Due to the communication standards on the internet, when you visit, access, or browse the Worthy Cart platform, we automatically receive certain information such as the uniform resource locator (URL) of the site from which you visit, details of the website you visit on leaving the Worthy Cart platform, the internet protocol (IP) address of your computer, operating system, type of web browser you are using, email patterns, and the name of your internet service provider. This information is used solely to analyze overall user trends and to help us improve our services. Please note that the link between your IP address and your personally identifiable information is not shared with third parties without your permission, except when required by law or to provide or facilitate our services to you. Notwithstanding the above, you acknowledge that we reserve the right to share some of the aggregate findings, including the personal information you provide, in an unidentifiable, aggregate form with advertisers, sponsors, investors, strategic partners, and others to help grow our business. The amount of information sent to us depends on the settings of the web browser you use to access the platform. You may refer to your browser settings if you wish to learn what information is provided to us.
Worthy Cart uses temporary cookies to store certain data. We do not store personal information in the cookies. Information collected by us, by any means whatsoever, that does not personally identify you as an individual (such as patterns of utilization described above) is exclusively owned by us and may be used by us and third-party service providers for technical administration, user administration, research, development, and other purposes.
You understand that you may set or amend your web browser settings to delete or disable cookies. If you choose to disable cookies on your computer or mobile telecommunication device, it may impair, degrade, or restrict access to certain areas of the Worthy Cart platform.
We may allow other companies or entities to serve advertisements to you. These companies or entities include third-party advertisement servers, advertisement agencies, advertisement technology vendors, and research firms. We may target some advertisements to you that fit a certain general profile. We do not use personal information to target advertisements to you. In the course of serving advertisements or optimizing services to our users, we may allow authorized third parties to place or recognize a unique cookie on your browser.
You agree and understand that we do not exercise control over third-party websites displayed as search results or links on Worthy Cart. These other sites may place their own cookies or other files on your computer, collect data, or solicit personal information from you, over which we have no control and shall not be held responsible or liable. We do not make any representations concerning the privacy practices or policies of such third parties or the terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages, or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of such websites, the website’s provider, or the information on the website.
We may keep records of telephone calls received from and made to users for the purpose of administration of services, research and development, training, business intelligence, business development, or for user administration. We may share such telephone records with third parties when required by law or when required to provide or facilitate our services to you.
Worthy Cart contains third-party SDKs that collect personally identifiable information (PII). They use this information to better target users or provide elements of our products and services on behalf of us. These third-party sites have separate and independent privacy policies.
We may share your personal data with select third parties or group companies for the following purposes, including but not limited to:
We have put in place appropriate contracts and personal data protection obligations on the third parties engaged by us, and they are subject to strict contractual obligations when processing your personal data.
We may disclose your personal information to others where it is lawful to do so including where we or they:
We may disclose your personal information for the purposes mentioned in this Privacy Policy to the following parties:
Personal information we hold about you may be transferred to other countries outside your residential country for any of the purposes described in this Privacy Policy.
You understand and accept that these countries may have differing (and potentially less stringent) laws relating to the degree of confidentiality afforded to the information it holds and that such information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies, and private persons, as a result of applicable governmental or regulatory inquiry, court order, or other similar process. In addition, a number of countries have agreements with other countries providing for the exchange of information for law enforcement, tax, and other purposes.
If we transfer your personal information to third parties for purposes stated in this Privacy Policy, we will use best endeavors to put in place appropriate controls and safeguards to ensure that your personal information is kept accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is fair, transparent, has a lawful basis, and is stored for no longer than is absolutely necessary.
We are committed to protecting your personal information in our custody. We take reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your personal information from unauthorized access, alteration, transmission, and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your personal information in line with our policies
We keep the personal information we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your personal information for those purposes and will make sure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify personal information that is no longer needed
Our Site may contain links to websites of other organizations. This privacy policy does not cover how that organization processes personal information. We encourage you to read the privacy policies on the other websites you visit.
Our Site is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit personal information to us. We or our associates/affiliates do not knowingly collect information from minors.
We understand that when you interact with Worthy Cart, you have rights over your personal information. These rights involve providing reasonable steps to allow you to access your personal information, correct any errors, among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us at privacy@worthycart.com to resolve the issue.
Customer satisfaction is one of the key focus areas and an integral part of Worthy Cart’s founding principles and business policies. We strongly believe that customer satisfaction is the most important factor in the growth and development of our business and hence, at Worthy Cart we have adopted customer centricity as a priority in developing our business processes. This Customer Grievance Redressal Policy summarizes and outlines the framework for addressing customer grievances.
The objective of this Grievance Policy is to provide a framework to ensure the provision of timely and effective resolution of issues raised by customers and to keep customers informed about the manner in which they can reach out to us to resolve their queries and grievances.
Any customer can reach out to our Customer Support team/representative through telephonic or electronic mode in the following manner:
Specific complaint numbers will be given to the complaints lodged by the customers to help them track the status of their complaints.
For any further queries and complaints related to privacy under applicable laws and regulations, you can reach us at:
In Accordance with the Information Technology Act 2000 and Rules Made Thereunder, the Name and Contact Details of the Grievance Officer Are Provided Below:
We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.
